Returns Policy

At 14 Seasons Cigars Company, we are committed to ensuring our customers are completely satisfied with their purchases. If, for any reason, you are not entirely happy with your cigars or products, we are here to help. Please review our returns policy below.

1. Return Eligibility

We offer returns or exchanges on eligible products within the specified days mentioned at the time of purchase. The following conditions apply:

  • Unopened and Unused Products: Returns are only accepted for cigars and related products that are unopened, unused, and in their original packaging.
  • Damaged or Defective Products: If your product arrives damaged or defective, we will issue a full refund or replacement.
  • Exclusions: Due to the nature of our products, we cannot accept returns on opened or used cigars, gift items, or promotional products unless they are defective.

2. How to Initiate a Return

To begin the return process, please contact our customer service team. You will need to provide the following information:

  • Order number
  • Description of the issue (e.g., damaged item, incorrect product, etc.)
  • Photos of the damaged or defective items (if applicable)
  • Once your return is approved, we will provide you with instructions for returning the item(s) and a prepaid return shipping label, if applicable.

3. Return Shipping

  • If your return is due to a mistake we made (e.g., damaged, defective, or incorrect items), we will cover the return shipping cost.
  • If you are returning an item for any other reason, you will be responsible for the return shipping costs.

4. Refunds and Exchanges

  • Refund Processing Time: After receiving your returned product, we will process your refund using your original payment method within the business days. Please allow up to specified business days for the refund to appear in your account.
  • Exchanges: If you would like to exchange a product for a different item, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.

5. Restocking Fee

In certain cases, we may charge a restocking fee for returns not due to damage or error. This fee will be deducted from your refund amount.

6. Non-Returnable Items

The following items cannot be returned:

  • Opened or used cigars
  • Clearance or final sale items
  • Gift cards or promotional codes

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders are processed quickly, and we may not be able to cancel an order once it has shipped. If cancellation is possible using your original payment method, we will refund your full purchase price.

8. Customer Service

If you have any questions or need assistance with your return or exchange, please don’t hesitate to use the provided contact details.